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That means the remote user doesn’t know what the supporter is doing on their computer as s/he will be disconnected from the session.TeamViewer allows the remote user to see everything that is happening on their device.Especially in remote support situations is crucial that the remote user -independently whether it is a customer or a family member- can see what is happening on his/her device. Port forwarding and firewall configurationRDP requires you to configure port forwarding on the remote computer’s firewall or router.TeamViewer works without port forwarding or other firewall configurations and works directly after the installation. Multi-platform supportRDP works only on Windows devices.TeamViewer has much greater platform support: you can use TeamViewer to connect to or from Windows, macOS, Linux, Chrome OS, Android, iOS, and IoT devices.Learn more about Which operating systems are supported? In addition, if you have users signing into a Windows Server using RDP, you can use TeamViewer to connect directly into each user’s RDP session to support them.When TeamViewer runs on a Windows Server, it generates a unique User ID for each RDP session allowing you to connect into the RDP session and help the user. when working in Home Office - TeamViewer also provides its customers with the option to turn the remote screen black to avoid that others can see what´s being shown on the remote computer. ComparisonTransparency and TrustRDP does not allow the user of the remote computer to see (or control) their own screen during an RDP connection. GeneralThis article applies to all TeamViewer users and customers.RDP (Remote Desktop Protocol) is a protocol developed by Microsoft for connecting to a remote computer.While TeamViewer also offers the possibility to make connections to remote computers, TeamViewer’s features go far beyond the functionality of RDP and offer a variety of benefits for remote connections.Especially for all remote support use cases, TeamViewer offers an advanced experience as the remote user stays in the session and can follow the supporters work.However if needed - e.g.
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Difference between TeamViewer and RDP - TeamViewer Support